Saturday, November 9, 2019

What is TQM in quality. Basic concept of Total Quality Management

हेलो दोस्तों, आपका स्वागत है हमारे Blog Quick skills quality में आज हम जानेंगे TQM यानी Total Quality Management के बारे में।

Total quality management image


It is not the collection of the tool and technique.
it is the culture, not a program.
The goal of TQM is customer satisfaction.

Total image

  • TOTAL: The involvement and input of everyone, it means all employees from Associates to top management have to take part in it. 

Quality image

  • QUALITY: Fully meeting customer needs and requirements all the time. 

Management text image

  • MANAGEMENT: The way we act, operate, control and handle it. 
(Art of planning, organising, controlling etc.)

TQM (Total Quality Management) is a management approach focusing on the improvement of quality and performance in all functions departments and processes across the company to provide Quality Services which exceed customer expectations. 

(TQM (Total Quality Management) एक Management  का approach है, जिसका Focus कंपनी के सभी processes, departments और functions की performance और quality को improve करना और customers को quality service देना जो customers ची expectations को पूरा करे।) 

Principal of TQM:
  1. Customer satisfaction 
  2. Do it right first time ( इसका मतलब है जो काम कर रहे हो उसे पहली बार में ही सही करो)
  3. Continuous improvements 
  4. Employees involvement 
  5. Empowering the staff 
  6. Benchmarking 
  7. Feedback mechanism 
Quality gurus of TQM: 
  • William Edward Deming 
  •  Joseph M. Juran 
  •  Armand V. Fiegenbaum 
  • Philip B. Crosby

  1. Cost in time and money
  2. Fear of change 

  1. It makes the company as a leader not a follower.
  2. Establish the better connections between customers, management and workers. 
  3. It helps to make better team work.
  4. It makes the company more sensitive to customer needs.
  5. It provide the benefit to customer also:
  • Fewer problems with product & service
  • Better customer care
  • Greater satisfaction 

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